Evaluating Potential Cleaning Companies. Read This Before You Sign!

Choosing a cleaning company is an important decision. You want to trust the people you're bringing into your home, but we've all heard horror stories about companies that show up late, perform sub-par work or even steal from their clients.

The vast majority of cleaning companies are professional and reputable. But it's up to you to fully screen potential candidates to make sure they fit that description. Gain peace of mind by following these simple steps. Then relax and enjoy the benefits of a professionally cleaned home.

1. Do your homework

Start by asking friends, family members and neighbors to recommend cleaning companies they trust. Then do some background research on any company you're considering. Read consumer reviews and check the company's rating with consumer organizations like the Better Business Bureau.

Don't put too much weight on one or two negative online reviews, particularly if most of the company's reviews are positive. But shy away from any company that seems to be flooded with bad reviews.

2. Conduct an interview

Screen prospective housekeeping services over the phone first. Find out if the company performs background checks on employees and make sure the service is fully bonded and insured. Then conduct an in-person interview. It's important to feel comfortable with the people who will be spending a few hours a week in your home, most likely when you're not there.

3. Check references

Ask the company to provide references, then check those references. Make sure current clients are satisfied with the company's service. Ask specific questions. Does the service show up on time? Does every room get a thorough cleaning? If a cleaning service refuses to provide references, move on. That's never a good sign.

4. Get a quote

Make sure you get the cost in writing before hiring a cleaning service. The service should visit your home in order to come up with that quote; it's impossible to get an accurate price over the phone. It's also a good idea to ask for a checklist of the cleaning tasks that will be done. Make sure you know exactly what is included in the price.

5. Negotiate

Many services are willing to work with you on price. If you're quoted a price that seems to high, ask for a lower rate. If you can't get a price that seems reasonable, try another service. Keep in mind that you can usually negotiate a lower price by signing a longer-term contract.

Last Updated: July 17th, 2023

Author: Ashley Smith

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